Smart Glass Warranty
Smart Glass offers a warranty up to three years for our switchable PDLC film. This warranty takes effect upon the delivery of the product and does not cover any damages incurred during shipping or storage, so it is important to inspect the film within 24 hours of delivery.***Please note that smart film cannot be left in the 'ON' state for longer than 72 hours (3 days) or it may begin to damage the switchable interlayer.
We suggest promptly installing the film upon its arrival to ensure optimal quality, as prolonged storage can potentially damage our hard coating layer. Should installation be delayed, the client should open up and lay the film on glass or wood surfaces until it’s time for use.
Our warranty includes the following guarantees: Normal functioning of the smart film and consistency of the desired effect, going from clear to frosted, when powered on and off.Proper functioning of the transformer.
Exclusions:
Safe Smart Glass does not cover defects, breakage or product failure caused by:Improper or negligent use of the product. Alterations or modifications not made by Safe Smart Glass.Improper or incomplete installation, unless the installation was performed by Safe Smart Glass.Installation that did not follow our instructions and recommendations. The use of sealants or chemicals that were not approved by Safe Smart Glass during installation and maintenance.The application or attachment of unapproved materials and coatings to the film.Exposure of the film and transformer to an electrical surge. Electrical work, wiring or integration systems that proved to be inadequate and were not specified or previously approved by Safe Smart Glass. External causes, acts of a third party, vandalism, natural catastrophe and, generally, any event of force majeure.This warranty is non-transferable: The warranty hereunder is provided by Safe Smart Glass exclusively to the client and cannot be transferred to a subsequent acquirer of the product.
Procedure
Any communication concerning the smart film warranty provided by Safe Smart Glass must be emailed to [email protected]. In order for the warranty to be honoured, the client must return the product to Safe Smart Glass via prepaid transport.No warranties will be enforced and no exchanges will be made if the privacy film has been cut, bent, dented, kinked, scratched, gouged, if the protective liner has been peeled off, or if the film is in poor condition.If the failure of or defect in the product is covered by the warranty, Safe Smart Glass will either repair the product, replace it with a product of the same or higher quality or reimburse the client, in each case at no additional cost to the client.Labor costs associated with the removal, installation or reinstallation of the product are not covered by this warranty.
Cancellation Policy
Each piece of smart film is custom-made for the client. Therefore, the order cannot be cancelled following confirmation under any circumstances, nor can the client be reimbursed for any cancelled order.
Please note that we do not cover the shipping costs for replacement pieces.
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